30-Day Money-Back Guarantee

At HIstamps, your confidence in our verified archives is our highest priority. If your acquisition does not meet our promised quality standards, we offer a straightforward, no-hassle return and refund process within 30 days of delivery.

1. The HIstamps Satisfaction Guarantee

You have 30 days from the date your package is marked as “Delivered” to initiate a return. We stand behind every stamp we sell, ensuring they arrive in the pristine condition expected by serious collectors.

2. Refund Scope & Non-Refundable Fees

  • Product Refund: A full refund of the product purchase price will be issued upon successful inspection of the returned items.

  • Service Fees: Please note that optional shipping add-ons, including Priority Shipping Protection (2.99)and ExpeditedProcessing(6.95), are non-refundable. These are third-party service fees that are fulfilled at the moment of dispatch.

3. Authenticity & Quality Priority

We take concerns regarding authenticity and product integrity with extreme seriousness.

  • All HIstamps products are verified USPS Forever® postage.

  • If you have a concern regarding the authenticity or centering of your series, your request will be flagged for Priority Review by our curatorial team to ensure a swift and expert resolution.

4. Return Eligibility & Conditions

To qualify for a refund, returned items must meet the following criteria:

  • Pristine Condition: Stamps must be unused, un-hinged, and in their original, unaltered sheets or rolls.

  • Original Packaging: Items must be returned in the original moisture-proof protective shielding.

  • Trackable Shipping: Returns must be sent using a trackable shipping method. HIstamps is not responsible for items lost during return transit.

  • Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a fulfillment error on our part.

5. Non-Returnable Situations

Returns cannot be accepted in the following instances:

  • Requests made after the 30-day eligibility window.

  • Stamps that show signs of use, tampering, or damage after delivery.

  • Orders returned without prior authorization from our support team.

6. How to Initiate a Return

To begin the process, please visit our [Contact Us] page and provide your Order Number and the reason for the return. Our team aims to review and authorize all requests within 3 business day.

7. Exchanges & Replacements

HIstamps does not offer direct exchanges. If a replacement is required due to a quality concern, our team will provide instructions on how to receive a new verified series once your original items have been inspected.